RETURN & REFUND POLICY

At Gifneo, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not entirely happy with your order, we’re here to help.

Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Wrong Products

If the product you received is damaged, defective, or not what you ordered, please notify us within 48 hours of delivery. You may be asked to share images of the product and packaging for verification purposes.

Contact Us

If you have any questions on how to return your item, contact us at:
📩 support@gifneo.com

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PRIVACY POLICY

At Gifneo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from www.gifneo.com.

Information We Collect

• Personal information such as your name, email address, billing and shipping address, and phone number.
• Payment information, processed securely through trusted payment gateways.
• Non-personal data such as browser type, IP address, and device information for analytics.

How We Use Your Information

We use the collected information to:

• Process your orders and manage your account.
• Improve our products and services.
• Send you updates, offers, or promotional emails (only if you opt-in).
• Ensure website functionality and enhance user experience.

Information Sharing

• We do not sell, rent, or trade your personal data to third parties.
• Your information may be shared with trusted partners who assist in operating our website, conducting our business, or servicing you — as long as those parties agree to keep this information confidential.

Data Security

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but some site features may not function properly as a result.

Changes to This Policy

Gifneo reserves the right to update this privacy policy at any time. Any changes will be posted on this page with the updated revision date.

Contact

For questions about this Privacy Policy, please contact us at:
📩 support@gifneo.com

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TERMS OF SERVICE

Welcome to Gifneo! By accessing or using our website (www.gifneo.com), you agree to comply with and be bound by the following terms and conditions.

1. Acceptance of Terms

By accessing this website, you agree to these Terms of Service. If you do not agree, please do not use our website.

2. Use of the Website

• You agree to use the website only for lawful purposes.
• You must not misuse the website by knowingly introducing viruses or attempting to gain unauthorized access to the site or its servers.

3. Products and Pricing

• All product descriptions and prices are subject to change at any time without notice.
• We reserve the right to discontinue any product at any time.

4. Orders and Payments

• Orders are subject to acceptance and availability.
• Payments must be made through secure, approved gateways listed on the website.
• We reserve the right to refuse any order you place with us.

5. Shipping and Delivery

• Shipping times are estimates and not guaranteed.
• Gifneo is not liable for delays caused by courier services or unforeseen circumstances.

6. Return and Refund Policy

Refer to our Return & Refund Policy for detailed information on product returns and refunds.

7. Intellectual Property

All content, trademarks, logos, and graphics on this site are the property of Gifneo and may not be used without written permission.

8. Limitation of Liability

Gifneo shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or products.

9. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi, India.

10. Contact Information

For any questions about these Terms, please contact us at:
📩 support@gifneo.com